FAQ
What are your sheets made of?
Our sheets come in three fabrics: a pre-shrunk 50/50 cotton/polyester blend, 100% cotton, and natural cotton. Natural Cotton is available to Canadian customers only. See the individual product pages for detailed information.
Where are your sheets produced?
All of our sheets are sewn by hand in Manitoba, Canada.
How can I get in touch?
You can email us at hi@auroralinens.com or via the contact page. We do not have a phone number.
When will my order arrive?
While we largely produce our products on a per-order basis, we may have your model in stock already.
Purchases on in-stock models are generally processed within 2-4 business days. Models not already in-stock will have to be made on-demand, which may increase lead time.
Once your order is processed, you'll receive a shipping confirmation email with the tracking number(s).
How will my order arrive?
All of our orders ship from Winkler, Manitoba. You'll see the available shipping options and rates at checkout, and most customers choose our standard shipping.
Orders to the USA ship with Canada Post, with duties prepaid (DDP). Orders within Canada ship with the best carrier for your area. Either way, you'll receive a tracking number in your shipping confirmation email.
US customers: will I have to pay duties or customs fees on delivery?
No. For orders shipping to the United States, duties and tariffs are calculated and collected at checkout, so they're included in the total you pay when you order. You won't be asked to pay any additional duties or import fees when your package is delivered.
Customs processing can occasionally add a little time to delivery, and that time isn't included in carrier delivery estimates. Thanks for your patience!
Will I be charged sales tax?
Orders from Canada will be subject to GST. Manitoba orders are subject to PST.
How much does shipping cost?
Shipping cost will vary, depending on your location and the size of your order. You'll see the exact cost at checkout before you pay. All of our orders ship from Winkler, Manitoba.
Can I return my purchase?
Unused sheets in their original condition can be returned within 30 days of purchase. Used/washed sheets will be subject to a $10 processing fee upon return. All refunds are issued as store credit. You will be responsible for shipping your return to us. To start a return, please visit our returns centre or contact us. See our refund policy for full details.
Custom orders are non-refundable.
How do I care for my bedding?
All of our products are machine washable. We recommend washing with cold water and tumble drying on low.
The 100% cotton products are not pre-shrunk so they are a little bit larger to allow for shrinkage. Natural Cotton products are also not pre-shrunk, so expect some shrinkage; wash them in cold water and tumble dry on low heat or line dry. The 50/50 products are pre-shrunk.
Why don't you make bedding for my model?
We've started producing for a limited number of LTV models to start. All of our products are hand-made, so producing them takes time and resources. Contact us if you have a model that we don't currently have listed and we'll see what we can do.
What is the thread count?
The thread count is around 300. While we do list the thread count of these sheets, we don't think it's an accurate representation of comfort. There is no industry standard for measuring thread count, so numbers vary significantly per manufacturer.
A 2002 study by the Good Housekeeping Institute found that "seven out of eight sheets tested by the Good Housekeeping Institute flunked thread count tests." This means that the manufacturer just listed a thread count that was exaggerated.
Is my purchase secure?
Our website is hosted on the fantastic (Canadian-made) Shopify platform. Shopify is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure. For more information about their compliance, please click here.